FAQ

We have listed some of the most frequently-asked questions. If you have not found the question or answer that you are seeking, please contact us!


Q: When I search for jobs on your website, there doesn’t seem to be any listed…what’s up?
A:  There are so many great, qualified, and experienced candidates in our database (from all of the resumes that we receive daily) that we can usually fill an available position without having to advertise on our website, our Facebook page or elsewhere!  That’s why it is so important to ensure that you are registered with us and to let us know if you change your address or phone number(s).


Q: What does it cost to register with Muskoka Staffing–do I have to pay a fee?
A: No! Muskoka Staffing does not charge our Associates any type of fees to register with us.  We are paid by our Client companies for placement or recruitment services that we provide to them.


Q: Do you only place workers in factories?
A: No! We also place our Associates in:  reception, office administration, accounting, payroll, construction, sales, marinas, tourism, medical administration, legal secretary, human resources, data entry, etc.


Q: I’ve heard it’s really expensive to use a temporary employee – is this true?
A: Not at all–we place workers all the time!  We know what the average hourly rates are for the work functions in Muskoka, and we’re happy to work with Clients to ensure that they are getting value for their money.  Not sure about what to pay?  We can let you know what the “going rates” are for your specific needs.  Don’t forget – Associates are on Muskoka Staffing payroll – we take care of payroll remittances on your behalf – EHT, CPP, WSIB, and EI.  We also issue year-end T4’s to our Associates.


Q: What if an Associate just isn’t working out–as an employer, what should I do?
A: Sometimes it happens…but, don’t worry.  Just let us know that the “fit” isn’t working out.  We’ll take care of it!  We’ll find a suitable replacement Associate for your workplace and get back on track!


Q: What’s the difference between a Resume and a CV?
A: The main differences are the length, content, and purpose.  A resume is a one or two page summary of your skills, experience, and education with the purpose of providing a brief and concise description of your qualifications for a specific job for which you are applying.

A Curriculum Vitae (commonly referred to as a CV) is longer and more detailed than a resume and is commonly used by professionals.  It includes a summary of your educational and academic backgrounds, as well as teaching and research experience, publications, presentations, awards, honours, and professional affiliations and designations.


Q: Will you do any testing during my interview?
A: It depends. If we are recruiting for a position and our Client requires specific skills, then yes, we will do testing (for example, certain software knowledge, or hand dexterity). You will be informed in advance if skills testing is part of the interview process.


Q: As a business owner, I don’t always have time to do company Health and Safety orientations for temporary workers – can you do these for me?
A: Yes! We work closely with our Clients to ensure that our Associates receive workplace-specific Health and Safety training PRIOR to entering the workplace.  Part of the interview process to become an Associate with Muskoka Staffing includes a Health and Safety orientation and includes the worker’s right to refuse unsafe work and the worker’s on-the-job obligations.  Muskoka Staffing is very concerned that our Associates are working in a safe environment and are using personal protective equipment.  We regularly visit our Client locations to review on-site Health and Safety.  Please visit the Health and Safety page on our website for additional information.


Q: How do you choose candidates for full-time jobs?
A: We have a screening process in place that ensures all candidates receive equal treatment in the hiring process.  Each candidate’s resume is reviewed to match it to the Client’s needs.  Candidates are then telephoned to arrange a face-to-face interview with either our Account Manager or Recruitment Manager.  Skills testing, if required, will be completed at that time.  The interview and skills testing are scored.  The top 3 candidates are normally forwarded to the Client for review with us.  Usually, a second interview is scheduled with the Client directly – who will then make the final decision about who will be offered the position.


Q: How do I get paid?
A: For temporary assignments, the Associate will be paid an hourly rate, arranged prior to accepting the assignment.  We pay on a weekly basis, on Thursdays, for hours worked in the previous week.  You must ensure that your signed timesheet has been sent to us or dropped off to us by 9:00 am on Monday morning (that’s when we do payroll).  We offer direct deposit pay, cheque pick-up at our office in Bracebridge, or we can mail you your pay cheque.


Q: How far in advance will I know about a placement?
A: The amount of advance notice will depend on our Client.  Sometimes, we have only a few hours notice that an assignment is available, at other times, we have several weeks notice. Our goal is to provide you with as much notice as possible about a placement so that you can make whatever personal arrangements are necessary to ensure that you can get to work!